Reference

Legal Terms Before You Join

7up sets out account terms, data use, cookie handling, payment checks, and India access rules in one legal page so you can read your obligations before you open…

India access rulesAccount termsCookie choicesUPI checks
7up Legal Terms Before You Join
CONTACT ROUTES

How To Reach Our Legal Team

Legal questions need a clear route, not a maze of forms. Use the channel that matches your request, include your account email, and describe the legal issue in plain words.

Legal email Write to [email protected] for account terms, privacy requests, cookie concerns, or notices linked to your account. Include your registered email and the date of the action you want us to check.
Account help chat Use live chat for a first legal contact when you are signed in. Our team can tag the case, confirm basic account details, and move the matter to the legal queue if needed.
Payment record queries For UPI, Paytm, or PhonePe disputes, share the transaction ID, time, amount, and bank or wallet reference. We compare those details with our wallet logs before giving a legal response.
DATA CARE

Data, Cookies And Account Records

Our legal process is built around clear records: who opened the account, which device signed in, what wallet action was requested, and what consent choices were saved.

Account data

We collect account details you submit, such as name, contact details, login records, and verification material. This helps us identify the account holder, apply terms, and respond to lawful requests.

Cookie settings

Cookies help keep your session active, remember language choices, and detect unusual access attempts. You can change browser cookie settings, though some account and security functions may work differently.

Security checks

We monitor sign-in patterns, device changes, failed password attempts, and wallet actions to reduce misuse. If a risk signal appears, we may pause certain account actions while we verify ownership.

Record keeping

We keep account, payment, and support records only for lawful needs such as dispute resolution, fraud prevention, tax checks, and regulatory requests. After that need ends, records are removed or anonymised.

Change requests

You can ask us to correct spelling errors, update contact details, or close outdated records where law allows. We may require proof before making changes that affect account ownership.

Legal notices

If you send a formal notice, include your full name, account email, contact number, and the exact legal concern. Clear details help us route the matter without unnecessary back-and-forth.

Legal Questions Before Opening Account

This section answers common legal questions about account access, data rights, payment records, cookies, and contact steps. The answers are written for India account holders and should be read with the full terms on this page. If your situation involves a court order, regulator request, or location-specific rule, contact us before taking further action.

Account access depends on local law and is available where local law permits. You must provide accurate details, use your own payment method, and follow any verification steps we require.

We keep the data needed to run your account, confirm identity, process wallet actions, handle disputes, and meet lawful requests. This may include login records, payment references, and support messages.

Yes, you can ask us to correct account details that are wrong or outdated. We may request identity proof before changing contact details, wallet links, or records tied to account ownership.

We store transaction references, timestamps, and status records for wallet reconciliation, dispute handling, and legal checks. Payment providers may also keep their own records under their separate terms.

Cookies keep you signed in, remember settings, support security checks, and help detect unusual access. You can adjust cookie settings in your browser, but some account functions may be affected.

Email [email protected] with your account email, contact number, and a clear description of the issue. For payment matters, include the UPI, Paytm, or PhonePe reference if available.

We may revise legal terms when law, account checks, payment processes, or security practices change. The updated wording applies after it is posted, so read it before continuing to use your account.