Reference

Terms and Conditions That Govern Your 7up Account

These terms set out the agreement between you and 7up when you open an account and use our lobby, wallet, and support services.

Account eligibility depends on local lawDeposits via UPI, Paytm, PhonePeWithdrawal verification requiredAccount security your responsibilityIndian market scope
7up Terms and Conditions That Govern Your 7up Account
REACH OUR LEGAL TEAM

Contact Paths for Terms-Related Queries

If any clause in these terms is unclear or you believe an error has been made against your account, our support team is available to help you work through the details.

Live Chat Connect with a support agent directly through the chat widget in your account dashboard. We aim to acknowledge terms-related queries within minutes during standard operating hours.
Email Support Send a detailed description of your query to our support address. Include your account ID so we can locate your record and respond with the specific clause that applies to your situation.
Help Centre Our Help Centre carries a dedicated section on terms and conditions where common clauses are explained in plain language. Search by keyword or browse the legal category to find the answer you need.
ACCOUNT SECURITY AND DATA

How We Handle Your Data and Account Under These Terms

These terms also define how we collect, store, and use data associated with your account. We keep this consistent with applicable data protection requirements and limit retention to what is necessary for…

Data Collection

We collect only what is needed to run your account — name, contact details, payment identifiers such as your UPI handle, and transaction records. We do not sell this data to third parties outside our operating group.

Cookie Policy

Our site uses cookies to maintain your session, remember language preferences, and monitor platform performance. You may adjust cookie preferences in your browser settings; some features may not function without session cookies enabled.

Account Security

You are responsible for keeping your login credentials confidential. If you suspect unauthorised access, contact support immediately so we can freeze the account and initiate a security review on your behalf.

Data Retention

Account data is retained for the period required by applicable law and our internal audit obligations. After account closure, we retain transaction records for the legally mandated period before permanent deletion.

Contact for Changes

To request a correction to personal data held on your account, submit a written request via email with your account ID. We aim to process verified correction requests within 14 working days of receipt.

Third-Party Services

Payment processors including UPI networks, Paytm, and PhonePe operate under their own terms. When you initiate a deposit or withdrawal, those processors handle the transaction data subject to their own privacy policies.

Frequently Asked Questions on Our Terms and Conditions

These questions cover the parts of our terms that come up most often. If your question is not answered here, reach out via live chat or email with your account ID and we will point you to the relevant clause.

These terms apply to every person who opens an account on 7up.buzz and uses any part of the platform — lobby, wallet, withdrawals, or support. Access is available where local law in India permits such activity; eligibility is your responsibility to confirm.

We may update these terms at any time. When we do, the revised version is posted on this page with an updated effective date. Continuing to use your account after that date means you accept the updated terms in full.

Transaction records and identification documents are retained for the period mandated by applicable law and our audit obligations. After that period expires, your data is deleted from our active systems in line with data protection requirements.

Send a written request to our support email including your account ID and a description of the data that needs correcting. We aim to verify and process legitimate correction requests within 14 working days of receiving complete details.

Payment processors such as UPI networks, Paytm, and PhonePe handle transaction data under their own privacy terms. We receive confirmation of a successful transfer and your account identifier, but we do not store full payment credentials on our servers.

If you disagree with any clause, you should not use the platform. If you believe a term has been applied incorrectly to your account, contact support with your account ID and the specific transaction or event in question so we can investigate.

Certain game modes or promotional events may carry supplementary conditions alongside these main terms. Where that is the case, those additional conditions are displayed clearly before you participate and form part of your overall agreement with us.